Radically Redefining Customer Support

At HelpGhost, we’re not some Silicon Valley brainchild with venture capital to burn. We’re a scrappy team from Idaho, passionate about helping underdogs like us change the way late-stage and mid-market SaaS companies support their customers. No fluff, just smarter, disruptive solutions that free you up to focus on what matters: growth and happy clients.

Our Mission: Fixing What’s Broken in SaaS Customer Support

We built HelpGhost because customer support shouldn’t feel like a never-ending headache. Support teams are stretched too thin, founders are drowning in tickets, and customers expect solutions faster than ever. The old way? It’s not working. That’s where we come in. HelpGhost uses AI-powered support that feels human, it’s quick to deploy, cuts overhead, and keeps your customers happy without adding more agents. We’re here to give SaaS companies their time back, so they can focus on growth, innovation, and building the future.

Get in touch

Meet Our Team

Jamie Cain

CEO / Revenue Generator

“Aim at heaven and you will get earth thrown in. Aim at earth and you will get neither.” - C.S. Lewis

Jordan Sorensen

COO / Architect Of Success

"Opportunities don't happen, you create them." - Chris Grosser

Andrew Barta

CTO / Code Maestro

“I have not failed. I've just found 10,000 ways that won't work.” - Thomas Edison

We Live By Our Values:

Be Ethical

Learn by Doing

Persistence Not Perfection

Extreme Ownership

Persistence Not Perfection

Extreme Ownership

Radical Transparency

Think For Yourself

Mission Focused

Radical Transparency

Our Vision for Now and The Future

HelpGhost isn’t just about support... it’s about customer success that drives real growth for late-stage startups and mid-market SaaS companies. We’re building toward a future where companies like yours can scale effortlessly and keep customers happy without hiring more reps.

October 16, 2023

Inception

HelpGhost was founded with a mission to flip the script on customer service—bringing smart, human-centered AI to the late-stage and mid-market companies that need it most.

September 20, 2024

Product Launch

We launched our AI-powered customer success platform, built to handle support at scale while freeing teams to focus on innovation and growth.

What’s Next

Industry Leadership

Our goal? To become the go-to AI platform for customer success. Empowering mid-market SaaS companies to turn every customer interaction into an opportunity to grow.

The Future

Global Expansion

HelpGhost is just getting started. Our vision is to take this platform worldwide, helping SaaS companies across the globe scale without limits.

HelpGhost: Automating Customer Service for SaaS Companies

HelpGhost is the AI platform that revolutionizes customer service for SaaS companies. With our automation technology, we eliminate inefficiencies, reduce churn, and improve customer satisfaction at scale.